Terms of service

What we do

We clean three kinds of property:

• Holiday lets. No minimum booking, photos before your guests arrive. Built for Airbnb hosts and holiday-cottage owners.
• Family homes. The same person every time, so you're not explaining your house to a stranger. Weekly or fortnightly, at a time that suits.
• Commercial. Offices, meeting rooms, business-run holiday lets. Handled by Georgia - give her a call.

Quotes and prices

• Holiday lets: From £50 per changeover
• Family homes: From £45 per hour
• Commercial: Priced by property

A specific price for your property is agreed before the first clean and won't change without telling you first. Larger or harder-to-reach properties may cost more than the starting price shown above — we'll always say so when quoting.

Add-on deep-cleans, like ovens and the insides of cupboards, aren't included in a standard clean but can be booked alongside one — see our FAQ for current add-on pricing.

Booking and access

You arrange access ahead of the first clean — usually a keysafe code or an access code, given to us in advance. The property needs to be accessible at the agreed time. If we can't get in through no fault of ours, it's treated the same as a late cancellation — see below.

Cancelling or rescheduling

Cancel or reschedule with at least 24 hours' notice at no charge. Inside that, a 50% charge applies — the slot can't usually be filled at such short notice. The same applies to a failed-access visit, as above.

Payment

Invoiced on the day of the clean. Payment is due by the end of that week — Sunday — whichever day your clean falls on. You're welcome to pay sooner, as long as it's settled by Sunday, by bank transfer.

What we need from you

The property needs to be accessible at the agreed time, with every area you'd like cleaned reachable and the property reasonably tidy so we can get to surfaces and floors. Clean linen and towels are provided by the property owner. We bring our own cleaning products and equipment as standard — if you'd rather we used yours, just say.

Please let us know about anything that needs particular care — fragile items, specific products to use or avoid, pets, or areas that are off-limits — before the first clean.

The changeover photo-report

For holiday-let changeovers, we take a baseline set of photos on the first clean — every room, plus anything already damaged or worn — kept as a fixed reference point for as long as we're cleaning for your property. We also photograph each room at every changeover after that, keeping them on file for 12 months by default. Photos aren't sent automatically — only on request, or if you've told us you'd like them after every clean. If something isn't right, tell us before your guests arrive and we'll come back to sort it at no extra charge. We don't routinely photograph family homes.

If something's broken or missing, we photograph it, let you know, and price up a replacement so you can charge it to the guest.

See our Privacy Policy for how long these photos are kept.

Insurance and liability

We're fully insured. We take reasonable care with your property and belongings, but we can't be held responsible for pre-existing damage or wear, or for valuables that weren't stored securely before we arrived. If something is damaged as a result of our work, tell us as soon as you notice and we'll deal with it through our insurance.

We're not responsible for delays or missed visits caused by things outside our control — being unable to access the property through no fault of ours, severe weather, or road closures.

Your data

Any personal or booking information you give us is only used to arrange and deliver the clean. Coastal Glân Services is registered with the ICO for data protection. See our Privacy Policy for the detail.

Governing law

These terms are governed by the law of England and Wales.

Contact

hello@coastalglanservices.co.uk