Terms of service
Last updated: [DATE — set when this page is finalised]
These terms cover the cleaning work we do for you. We'll also confirm the specifics of each booking — price, date, and what's included — before starting; where a confirmed quote and these terms disagree, the quote wins.
What we do
We clean three kinds of property:
- Holiday lets. Two-hour changeovers, photos before your guests arrive. Built for Airbnb hosts and holiday-cottage owners.
- Family homes. The same person every time, so you're not explaining your house to a stranger. Weekly or fortnightly, at a time that suits.
- Commercial. Offices, meeting rooms, business-run holiday lets. Handled by Georgia - give her a call.
Quotes and prices
- Holiday lets: From £60 per changeover
- Family homes: From £55 per clean
- Commercial: Priced by property
A specific price for your property is agreed before the first clean and won't change without telling you first. Larger or harder-to-reach properties may cost more than the starting price shown above — we'll always say so when quoting.
Booking and access
[PLACEHOLDER: describe how access is arranged — e.g. "You give us a keysafe code, or arrange for a key-holder to let us in, ahead of the first clean. If we can't get into the property at the agreed time through no fault of ours, [PLACEHOLDER: describe what happens — e.g. a lockout charge, or the visit is treated as cancelled]."]
Cancelling or rescheduling
[PLACEHOLDER: set your notice period and any late-cancellation charge — e.g. "Cancel or reschedule with at least 24 hours' notice at no charge. Cancellations with less notice than that may be charged at [X]% of the agreed price, since the time has already been set aside."]
Payment
[PLACEHOLDER: set out how and when you're paid — e.g. "Invoiced on the day of the clean, payable within [X] days by bank transfer." For recurring family-home cleans, note whether it's per-visit or billed monthly.]
What we need from you
The property needs to be accessible at the agreed time, with [PLACEHOLDER: confirm what you expect to be provided vs. supplied by the client — e.g. "clean linen and basic cleaning supplies provided by the property owner unless we've agreed otherwise"].
Please let us know about anything that needs particular care — fragile items, specific products to use or avoid, pets, or areas that are off-limits — before the first clean.
The changeover photo-report
Where agreed as part of the service, we photograph each room during a changeover and send them to you. If something isn't right, tell us before your guests arrive and we'll come back to sort it at no extra charge. [PLACEHOLDER: confirm any time limit on this — e.g. "This applies to issues reported within 24 hours of the clean."]
Insurance and liability
We're fully insured. We take reasonable care with your property and belongings, but we can't be held responsible for pre-existing damage or wear, or for valuables that weren't stored securely before we arrived. If something is damaged as a result of our work, tell us as soon as you notice and we'll deal with it through our insurance.
We're not responsible for delays or missed visits caused by things outside our control — being unable to access the property through no fault of ours, severe weather, or road closures.
Your data
Any personal or booking information you give us is only used to arrange and deliver the clean. See our Privacy Policy for the detail.
Governing law
These terms are governed by the law of England and Wales.